Help with Ordering and Shipping

Secure Online Ordering

Your personal information is secure, period.

When you're placing your order, look at the address bar of your browser window: depending on the version you're using, you'll see an icon, typically resembling a padlock. That means that everything you type in and send to us is encrypted ("scrambled") before it leaves your computer.  The NRG's website uses industry standard security for online ordering, similar to the security used by major online stores and banking websites.

To make sure you have the latest security features on your browser, be sure you are using the latest version of a modern web browser.  Older browser such as Internet Explorer are no longer updated by their publishers, and do not offer the latest security.

Shipping

Orders placed with the Nautical Research Guild typically ship within a few days. Some orders may take up to 10 days to ship. You will be contacted if any items you ordered are not currently available or are on backorder.

Items will not be shipped until the order is paid in full.

The NRG is not responsible for items lost in shipping or for delivery problems caused by providing an incomplete or inaccurate address.

Delivery Times

Most orders are shipped by USPS, using Media Mail, First Class Mail, or Priority Mail. Delivery times vary based on the product being ordered and the destination.

International customers may experience significantly longer delivery times which are beyond the control of the NRG. International customers may be required to pay additional import taxes or customs fees at the time of delivery, subject to local laws.

Shipping Charges

Shipping and handling charges are calculated at checkout.  The amount charged will vary based on the products being ordered and the destination being shipped to.

Returns

Items not specified as unreturnable at the time of purchase can generally be returned for a refund (less shipping/handling charges and a 10% restocking fee) as long as this is done within 14 days of receiving the order.

Should you find it necessary to return a product to us, a valid Return Merchandise Authorization number (RMA number) must be obtained so we can authorize the return of the product.

Your return package must then be postmarked within 7 days of the authorization date. Returns received without an RMA Number or after the deadline will be refused. We also will not issue a refund for the shipping fees unless the shipping service loses or damages your package (in which case, they'll be issuing the refund) or we sent you the wrong merchandise.

All products being returned must be 100% complete in original packaging and in resalable condition, with all packaging, original paperwork, instructions, blank warranty cards, accessories and documentation included. Returned items that do not conform to the above standards will be refused and will incur additional shipping charges to be returned to you. The customer is responsible for shipping and insurance charges on all return shipments. NRG assumes no responsibility or liability for any items that are damaged during return shipping.

Restocking Fee

We charge a 10% restocking fee for all orders that are returned for refund not due to our mistake. There is no restocking fee for exchanges and credits, which are issued only for the purchase price of the item, not for shipping charges. Additional Shipping/Handling fees will be charged when we send your exchange item.

Paying by Check

If you would prefer to pay by check, you may place an order through the NRG office.  Contact us for ordering information.  There will be a $30 charge for all returned checks.